FAQ

Got Questions? We Got Answers.

HOW DO I BOOK?

You can secure a place at The Retreat by completing the registration form and paying a £75 deposit.

Once your place is confirmed, we will send a link to make additional payments. We will request a payment of £100 by Feb 9 2018 and a final payment of £105 by Mar 9 2018. You can make more instalment payments if you wish, but your full ticket balance must be paid no later than six weeks before The Retreat takes place (Mar 9 2018)

WHAT’S THE ACCOMMODATION LIKE? 

The rooms at Croydon Hall are simple, but pretty. Most of the rooms are doubles and triples, many with en-suite bathrooms. Some of the smaller shared rooms share a bathroom with one other bedroom. All bedding, towels, soap and shampoo will be provided. 

If you are happy to share a room you can let us know who you’d like to share with, and we will arrange this for you. If you’re happy to share but not sure who with, then we will have a Facebook group where we will match attendees with friendly room mates we think you’ll get along with! 

Want a single room? We have a small number of single rooms available, which will be allocated on a first come, first served basis. There is a small supplement of £20/night for these rooms. 

HOW DO I REGISTER FOR SESSIONS? 

We use Sched.org to manage our event schedule. Once you have booked a ticket at The Retreat, you’ll be invited to join Sched. You can use your Sched log-in to request a place at limited capacity sessions, and add any sessions to your mobile phone or computer calender. Change your mind? No problem – just use Sched to change your planned sessions. 

Sched will also help you to find other attendees, and connect with them on social media. Your Sched planner will also update with any changes or additions to the schedule. 

IS THE EVENT SUITABLE FOR NEWBIES? 

The event is suitable for bloggers and social media users at all levels. 

Our events are based on small group sizes with lots of time to give support where it’s needed. Our trainers will also be given a list of attendees before each workshop, so they can tailor the content to the level of experience in the group. 

IS THE VENUE ACCESSIBLE? 

As an old country house, Croydon Hall does have stairs, and there are no lifts. However, there is an accessible twin room on the ground floor of the house, with a wheelchair accessible en-suite accessible bathroom. All on-site events will be on the ground floor of the property. 

If you have specific requirements then please contact us before booking your ticket so we can advise you of what facilities are available. 

WHAT IF I HAVE ALLERGIES OR SPECIAL NEEDS? 

Please advise us of any important issues before you book your ticket, so we can ensure your needs are catered for. We will offer a range of meals, including vegetarian and vegan options.

If you have more specific requirements, we will work with our suppliers to try to accommodate you. In the event that we’re unable to do so, please note there are self-catering kitchens available to guests, and we are happy for you to bring your own supplies where needed.

HOW DO I GET TO THE RETREAT?

If you are driving, we will email detailed directions to the venue approximately one week before the event along with step-by-step photos. There is ample free parking on-site.

If you are travelling by train, then the nearest station is Minehead, approximately 6km from the venue. Alternatively, you may wish to travel to Taunton station, and there will be a shuttle taxi to take you to The Retreat. 

WHAT SHOULD I BRING?

The dress code for the event is ‘relaxed’ so casual clothing is preferred. Many of our activities will be outdoors, so be sure to bring suitable clothing for changeable April weather. We suggest cotton layers, a waterproof jacket and sturdy shoes! For the evenings you may wish to bring comfortable slippers/house shoes to keep the floors clean.

Please bring along your camera and mobile phone, as our workshops are designed to be hands-on, and you’ll be taking plenty of photos. You may also wish to bring a laptop but this isn’t a requirement. Don’t forget chargers and memory cards!  

If you’d like to use the swimming pool, hot tub or sauna, please bring a swimsuit and suitable footwear. 

IS THERE WIFI?

Free WiFi is available throughout the house. It isn’t suitable for streaming or downloading large files, but is sufficient for browsing and email. There is a reasonable 3G/4G signal in many places at The Retreat, depending on your mobile network provider.

IS FOOD AND DRINK INCLUDED?

Main meals and refreshments will be provided, including vegetarian options. We will also provide plenty of tea, coffee and water, along with regular snacks during the day. If there are specific things you’d like, then you are welcome to bring along your own beverages and snacks. We will not be supplying alcohol, but you are free to bring your own. 

If you have special dietary requirements and are likely to need very specific foods, you are welcome to bring these and store them in the house fridges. Cooking facilities are also available if required.

IS MY TICKET TRANSFERABLE?

Yes. If you can’t get to the event, you can transfer your booking to a colleague or friend. Please let us have any changes to your booking no less than 10 working days before the event.

IS MY TICKET REFUNDABLE?

Sadly, we cannot refund your deposit if you are unable to attend The Retreat, or fail to pay the balance for your ticket by the specified date.

Bloggers who have paid for their ticket in part or in whole, but are unable to attend are welcome to transfer their booking to another blogger, in which case we will offer a full refund of all fees paid, minus a £25 administration fee.

If you would like to request a ticket transfer or refund, please contact us at admin@fleaenterprises.com.

DO I NEED TO BRING MY TICKET TO THE EVENT?

No you don’t have to, but we strongly advise participants to download the ticket to their mobile device and have it to hand when you check-in.

WHAT IF I HAVE QUESTIONS?

If you have any questions about the event or your booking, you can contact the Fleamail team by email at admin@fleaenterprises.com. If you would like to speak to the event organizer, please contact Sally Whittle at sally@fleaenterprises.com or on 07400 450 893.